Requirements
- 2–3 years of customer service experience (call center preferred).
- Associate’s degree preferred; Bachelor’s degree may substitute for experience.
- A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
- Strong communication skills—empathetic, professional, and clear.
- Tech-savvy with experience in Windows-based systems and CRM tools.
- Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Nice to Have
- Bilingual (English/Spanish) a plus!
Additional Information
- Monday - Friday work schedule
- Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.
- Must be comfortable working in a structured, performance-driven environment.
- Training: Begins April 27th, 2026, Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time. After training, you transition into your regular schedule.
