Sedgwick Claims Management Services Inc. is looking for a Client Services Representative to manage accounts for locally assigned programs. You will monitor procedures and processes that impact customer satisfaction and ensure consistency in service delivery.

What You'll Do

Perform contract renewal and Client Service Instruction preparation for assigned accounts.
Coordinate renewal pricing and complete location coding parameters; prepare and distribute stewardship and other reports.
Educate the client on loss data and drivers of cost impacting assigned programs.
Coordinate project activity and act as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identify issues that impact consistency and customer satisfaction; work with program management leadership to effect problem resolution.
Assist with identifying office level service trends and establish plans for service improvement.
Identify and solicit cross selling opportunities.
Support the organization's quality program(s).
Travel as required.

What We're Looking For

Six (6) years of related experience or equivalent combination of education and experience required.
This must include one (1) year as an Account Coordinator or three (3) years adjuster experience.
Commitment to pursue CPCU, AIC, and/or ARM or other related designation required.

Nice to Have

Bachelor's degree from an accredited college or university preferred.

Benefits & Compensation

Compensation range: $70,000 - $100,000.
Flexible Work Schedule.
Referral Incentive Program.
Opportunity to work from home.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day 1.