Motorola Solutions is hiring a Client Services Manager to support Auto Finance, Insurance, and New Markets clients for DRN (Digital Recognition Network). You will manage a portfolio of clients, providing onboarding, training, and troubleshooting while identifying opportunities for account growth.

What You'll Do

Complete customer setups, onboarding, and training on all new and existing DRN products for all clients.
Assist clients in troubleshooting issues within our UI, websites, and integrations with other approved platforms.
Submit trouble tickets and work with product and development teams for any issues or bugs requiring additional support.
Respond to clients, prospects, and DRN employee inquiries via telephone, ticket system, email, and chat.
Perform onboarding, setup, training, upgrades, and break-fix of all DRN legacy and new UI products.
Identify growth potential within existing clients based on monthly reporting.
Accept inbound and perform outbound telephone calls from current customers.
Ensure professionalism when providing online or onsite client training.
Develop technical bulletins, documentation, and training course/video content.
Attend technical training sessions to keep abreast of new technology and product developments.
Increase knowledge of the Industries that fall into the DRN Verticals, including Collection, Skip Tracing and Insurance laws, regulations, and techniques.
Provide exemplary customer service, support and/or training to Clients, Users, and DRN employees.
Improve public speaking skills for onsite or virtual training.
Assist customers with uploading batch files to help maintain their portfolio in our UI.
Compile DRN repo reports and client utilization reports as needed, and send to clients to review and or discuss.
Perform routine contact with clients to ensure proper usage and all needs are met.
Perform routine analysis of customer usage.
Assist with affiliate activation/deactivation for DRN LPR providers.
Assist accounting with notifying clients of past due invoices and collection efforts.
Deactivate accounts due to non-payment or termination of contract.
Evaluate customer usage and identify customers that may need a price adjustment due to an increase/decrease in usage, repossessions, or portfolio size.
Coordinate with a multitude of departments – Operations Team, to resolve client and system issues that are more technical in nature. Sales Team, to negotiate the addition of products or price increases with customers.
Help identify clients that would be ideal for client testimonials.
Maintain accuracy of the DRN client sheet.
Manage efforts with the DRN Sales Team to negotiate the addition of products or price increases with customers.
Review team activities (Calls and Emails) to ensure the team is working efficiently.
Join weekly team meetings to keep the team up to date on business needs, product developments, and current system issues.
Coordinate marking correspondence and testimonials from clients.
Maintain and grow a specific book of business within the accounts managed by Client Services.

What We're Looking For

1+ years of experience in one of the following: Sales Support, Administrative or Customer Service.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Team & Environment

This role is part of the Client Services team within the FinTech division of DRN.

Benefits & Compensation

Compensation range: $33,500 - $53,800 USD
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Work Mode

This is a hybrid position based in Fort Worth, TX.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.