Responsibilities
- Act as the primary relationship contact within the Customer Success team
- Lead Joint Business Planning sessions, Quarterly Business Reviews, and oversee Net Promoter Score tracking
- Provide tailored education on product features aligned with client business objectives
- Present actionable insights and strategic recommendations to stakeholders
- Support higher renewal rates by showcasing measurable business impact
- Develop data-driven responses to complex client inquiries
- Foster strong client relationships, including executive-level engagement
- Identify expansion opportunities and generate qualified sales leads
- Coordinate cross-functional teams to ensure timely delivery against client commitments
- Gather and relay client feedback to product and operations for service improvements
- Work with other business units to uncover strategic growth areas
- Implement the client service model and lead thought leadership initiatives
- Manage client onboarding and lead executive briefings
- Mentor junior team members and contribute to their professional growth
