At Bayshore HealthCare, we are looking for a Client Service Assistant to join our team. This role acts as a vital link between patients, families, and healthcare providers, coordinating care schedules and ensuring consistent, high-quality service delivery.
What You'll Do
- Professionally engage with patients, families, staff, and funder organizations.
- Quickly handle funder referrals and updates in our EMR system, Procura.
- Collaborate with Supervisors, field employees, and patients to assess service needs.
- Assign care providers based on client needs, geographic area, staff skill-set, and availability.
- Ensure consistent caregiver assignments and service delivery.
- Keep patients and staff informed of initial and ongoing schedules.
- Optimize staff schedules to meet their availability and client care needs.
- Maintain accurate records in the EMR.
- Address patient concerns promptly and follow escalation pathways.
What We're Looking For
- A Secondary School Diploma.
- A minimum of two years of related customer service experience.
- Proven customer service skills, preferably in healthcare or another high-paced environment.
- Strong ability to communicate effectively, both written and orally, in English.
- Ability to handle issues and problem solve with tact and diplomacy.
- Excellent computer skills (Windows, Microsoft Office, internet, EMR).
- Ability to prioritize and handle multiple demands in a fast-paced environment.
- Proven organizational and teamwork skills; able to work independently and prioritize workload.
- Positive work and attendance performance essential.
- Strong interpersonal skills including demonstrated ability to build rapport and connections.
- Advanced competency in keyboarding and scheduling software with a willingness to learn.
Nice to Have
- Completion of a related certificate or diploma such as Medical Terminology or Office Administration.
- French language proficiency will be considered an asset and is a requirement for all Quebec locations.
Technical Stack
- Windows
- Microsoft Office
- EMR (Procura)
Team & Environment
This role sits within a collaborative and supportive team environment.
Benefits & Compensation
- Comprehensive health, dental, and vision insurance for you and your family.
- Competitive paid time off.
- Employer-contributed retirement savings plan.
- Opportunities for professional development and career growth.
Work Mode
This position offers a hybrid work arrangement.
We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses. At Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation.
