Responsibilities
- Serve as the primary point of contact for retail clients, building trusted relationships with executive-level stakeholders.
- Develop account strategies that support overall business growth and commercial goals.
- Promote innovative thinking and help deliver data-driven insights using proprietary tools and platforms in partnership with customer success leaders.
- Represent client interests within the organization and align internal resources to meet their objectives.
- Expand revenue through contract renewals, cross-selling, and onboarding new solutions.
- Analyze client challenges and convert them into measurable business opportunities.
- Lead negotiations for master service and license agreements while ensuring alignment with legal and information security standards.
- Encourage teamwork, ownership, and ongoing enhancement of processes and outcomes.
- Oversee project execution to ensure high-quality outputs, accurate data, and compliance with service level agreements.
- Collaborate with internal departments to ensure coordinated and efficient delivery.
Work Arrangement
Remote (Worldwide)
