HCS Hilb Group of New York is hiring a Client Account Manager

HCS Hilb Group of New York is hiring a Client Account Manager to provide critical support for our clients' payroll and benefits needs. This is a remote position reporting to our agency in Cranston, RI, where you'll be responsible for ensuring accurate and timely service while maintaining our high standards of data integrity.

What You'll Do

• Process client payrolls for weekly, bi-weekly, semi-monthly, and monthly cycles accurately and on time.
• Run special off-cycle payrolls as requested by clients.
• Respond to client inquiries via phone and email regarding payroll and benefits, escalating issues when necessary.
• Provide timely and accurate benefits administration, including enrollments, invoice reconciliation, terminations, and COBRA.
• Perform data entry and maintenance of client information in ADP payroll systems (General Ledger, Paid Time Off).
• Input benefit administration data directly on carriers' websites.
• Maintain client folders and review new employee packets.
• Keep electronic client files organized on the firm's internal hard drive.
• Implement client system upgrades (e.g., from RUN to WFN) and add new company codes.
• Ensure all procedures comply with the firm's HIPAA policy.
• Enter work into the internal tracking system.
• Maintain regular and punctual attendance.

What We're Looking For

• At least five (5) years' experience in payroll processing.
• Excellent organizational skills and meticulous attention to detail.
• Strong administrative and analytical abilities.
• A reliable professional with a high degree of confidentiality and integrity.
• Ability to thrive in a fast-paced environment, prioritize effectively, and meet deadlines.
• Personable with strong written and verbal communication skills.
• Ability to work efficiently both independently and collaboratively as part of a team.
• Willingness and flexibility to assist with urgent issues that may fall outside your immediate scope.

Nice to Have

• Bachelor's degree (relevant experience may be substituted).
• Experience with ADP PayX, ADP Workforce Now, and HRB.

Technical Stack

• ADP PayX
• ADP Workforce Now
• HRB

Team & Environment

You will report to a Senior Client Account Manager or the Manager of the Client Services Team.

Benefits & Compensation

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision, and FSA/HSA plans.
• 401(k) with company match.
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity, Supplemental Life, Legal, Identity, and Pet insurance.
• Generous PTO.

Work Mode

This is a fully remote position, with the team you report to based in Cranston, RI.

The Hilb Group is an equal opportunity employer, actively supporting and complying with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment, with a zero-tolerance policy for harassment.