The Indiana Department of Correction / Madison State Hospital is hiring an Intermittent Clerical Assistant to support the Program Director in achieving agency performance metrics and process improvements. This role focuses on efficiency gains and conflict resolution as they relate to Driver Education, the Driver Safety Program, and associated Indiana Administrative Code.
What You'll Do
- Support daily operations by performing general office tasks.
- Communicate with customers, employees, and other individuals to answer questions and disseminate information.
- Review files, records, and other documents to obtain information to respond to requests.
- Type forms, correspondence, memos, and other materials.
- Maintain filing systems for efficient recordkeeping and easy retrieval.
- Check emails, send faxes, make copies, and update computer databases.
- Answer telephones and give information to callers, take messages, or transfer calls.
- Train other staff members to perform work activities, such as using computer applications.
- Complete tasks or projects assigned by supervisor in a timely manner.
What We're Looking For
- High school diploma or equivalent.
- At least 1 year of clerical experience applying the outlined knowledge, skills, and abilities in a similar role.
- Working knowledge of general office functions and clerical procedures.
- Active listening skills.
- Excellent critical thinking skills.
- Strong written and verbal communication skills.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent attention to detail and proofreading skills.
- Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
- Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
- Ability to work independently.
- Ability to provide effective and professional customer service to internal and external parties.
- Able to perform essential functions with or without reasonable accommodation.
Technical Stack
- Microsoft Word
- Excel
- Case management and data base tools
Team & Environment
This role reports to the Program Director and may be utilized in a supervisory capacity based on agency needs.
Benefits & Compensation
- Compensation starts at $15.17 per hour, but may be commensurate with education and experience.
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
- Health savings account, which includes bi-weekly state contribution.
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
- Two (2) fully-funded pension plan options.
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
- Up to 15 hours of paid community service leave.
- Combined 180 hours of paid vacation, personal, and sick leave time off.
- 12 paid holidays, 14 in election years.
- Education Reimbursement Program.
- Group life insurance.
- Referral Bonus program.
- Employee assistance program that allows for covered behavioral health visits.
- Qualified employer for the Public Service Loan Forgiveness Program.
- Free Parking for most positions.
- Free LinkedIn Learning access.
Work Mode
This is an onsite position located at the Indiana Government Center in Indianapolis, Indiana.
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance.
