RepWest Insurance Company is hiring a Claims Supervisor to lead a team of adjusters in resolving property damage claims. You will ensure all work is completed within company and department of insurance guidelines while maintaining a focus on quality customer service. This position is based at our office in Phoenix, Arizona.
What You'll Do
- Train adjusters on policies, procedures, and desk management.
- Complete daily file reviews to ensure procedures are followed and provide direction on claim resolution.
- Review and approve payments and denial letters.
- Provide coaching and direction to adjusters to maintain productivity, quality, and timeliness.
- Address complaints and develop effective resolutions.
- Compose written responses to official complaints filed through entities like the Department of Insurance and Better Business Bureau.
- Establish and communicate performance standards, monitor performance through reviews, and utilize management reports to identify trends.
- Review and correct timecards for adjusters.
What We're Looking For
- 4 years handling and/or supervising auto liability claims.
- Excellent verbal and written communication skills.
- Strong leadership, interpersonal and time management skills.
- Basic computer skills, including the ability to utilize Microsoft Excel spreadsheets.
- Must obtain an Arizona adjuster license within 30 days of employment.
- Must be able to work in-office a minimum of 8 hours per day, Monday through Friday.
Benefits & Compensation
- Full Medical, Prescription, Dental & Vision Plans
- New indoor fitness gym, Gym Reimbursement Program, Registered Dietitian Program, Weight Watchers
- Onsite medical clinic for you and your family
- Career stability and opportunities for advancement
- Valuable on-the-job training, tuition reimbursement, and free online courses for personal and professional development at U-Haul University®
- Business and travel insurance
- You Matter Employee Assistance Program
- Paid holidays, vacation, and sick days
- Employee Stock Ownership Plan (ESOP) and 401(k) Savings Plan
- Life insurance, Critical Illness/Group Accident coverage
- 24-hour physician available for kids
- MetLaw Legal program and MetLife auto and home insurance
- Mindset App Program
- Discounts on cell phone plans, hotels, and more
- LifeLock Identity Theft protection
- Savvy consumer wellness programs and Dave Ramsey’s SmartDollar Program
- U-Haul Federal Credit Union membership
- Wellness Program
Work Mode
This is an in-office position located at 2721 N Central Ave, Phoenix, Arizona 85004.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
