National General Holdings Corp., a member of the Allstate family of companies, is hiring two Claims Service Representatives to join our Express Claim Center. You will be the first point of contact for customers, obtaining initial loss reports and handling inquiries for non-complex auto and property claims.
What You'll Do
- Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
- Manage inquiry calls for Auto and Property customers, making decisions on claims
- Provide an exceptional customer experience based on established service and quality standards
- Respond to customers with empathy, care, and concern
- Secure and accurately document all details concerning a loss
- Explain the claim process and next steps clearly
- Set up Methods of Inspection and/or Emergency Services where required
What We're Looking For
- 1 year of customer service experience
- 1 year of auto or property claim adjusting experience
- Proven skill in providing exceptional customer service
- Ability to work under pressure and handle high volumes while completing tasks efficiently
Nice to Have
- Strong competency in oral and written communication
- Multilingual ability is preferable
Benefits & Compensation
- Compensation range: $41,000 - $62,225 annually
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products)
- Good Office program (receive up to $400 back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer-matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal days
- Tuition Reimbursement
- Opportunities for working within the community and giving back
Work Mode
This is a fully remote position.
National General Holdings Corp. values diversity, community, and people, promoting flexibility for work/life balance and fostering an inclusive, welcoming corporate culture.
