City of New York - Department of Consumer and Worker Protection (DCWP) is hiring a City of New York Assistant Supervisor | SmartRecruiters

Assistant Supervisor Full-time Location: New York City, NY Salary Range: USD $46,503 - $59,757 Job Overview: The municipal agency seeks a dedicated professional to supervise and support administrative operations within a consumer protection and worker rights department. The ideal candidate will play a critical role in managing licensing processes, team coordination, and customer service delivery. Primary Responsibilities: - Serve as acting supervisor during senior staff absences - Coordinate project management and daily operational tasks - Support implementation of new regulatory policies and procedures - Collaborate with internal and external teams to resolve system issues - Monitor team performance and provide comprehensive staff support - Process and review license applications through multiple submission channels - Conduct quality assurance checks for policy compliance - Handle payment processing and mathematical calculations - Deliver high-volume customer service across in-person, online, and telephonic platforms - Provide backup support to licensing team members - Ensure strict adherence to divisional and agency guidelines Minimum Qualifications: - Four-year high school diploma or equivalent - One year of satisfactory clerical experience - Keyboard proficiency with minimum typing speed of 100 keystrokes (20 words) per minute Employer Commitment: The organization is an equal opportunity employer dedicated to maintaining a diverse, inclusive workforce. The workplace prioritizes non-discriminatory practices across all protected characteristics including race, gender, age, disability, and veteran status.