Midi Health is hiring a Chief of Staff, Clinical Operations to report directly to the Senior Vice President, Clinical Operations. In this role, you will drive cross-functional execution and run the operating cadence that keeps priorities moving from decision to delivery. You will lead high-impact initiatives and build the visibility and accountability needed to scale care delivery.
What You'll Do
- Act as an internal management consultant to the SVP of Clinical Operations: frame ambiguous problems, develop options, and drive decisions to execution.
- Lead high-impact initiatives tied to care delivery scale, operational performance, clinician experience, and clinical risk.
- Build executive-ready narratives, pre-reads, and decision memos grounded in data, constraints, and tradeoffs.
- Own the SVP Ops 'front door': intake, triage, prioritization, and escalation paths for Clinical Ops work.
- Run the SVP Ops operating rhythm (priority reviews, cross-functional standups, milestone/action follow-through).
- Maintain core operating artifacts (OKR tracker, decision log, dependency map, risks/issues tracker, action register).
- Partner with analytics and operational owners to ensure KPI reporting answers the right questions; surface trends/risks and drive corrective actions.
- Connect Clinical Ops, Quality/Safety, Compliance, Product/Informatics, Finance, People/HR, and Care Delivery leaders to move work forward.
- Resolve ownership gaps, decision-right issues, and resourcing constraints.
- Coordinate complex rollouts so changes land cleanly (owners, timelines, adoption plan, measurement).
- Support P&L oversight: forecasting, variance review, performance-to-plan narratives.
- Support budget planning and resource allocation decisions (headcount, vendor spend, key investments).
- Translate operational levers into financial impact (utilization, productivity, quality-driven rework, staffing model changes).
- Coordinate high-severity operational events; manage exec comms and ensure post-incident actions are owned and closed.
- Support org design and role clarity (spans/layers, RACIs, hiring priorities, durable ownership models).
What We're Looking For
- 5+ years in management consulting, strategy & ops, program leadership, or a high-growth tech/healthcare environment.
- Experience driving cross-functional work in healthcare, digital health, or regulated operations.
- Strong analytical instincts: can structure problems, interpret data, and make clear recommendations.
- Excellent executive communication: crisp synthesis, strong writing, and confident stakeholder management.
- Proven ability to run multiple workstreams with real accountability for outcomes.
- High judgment and discretion; comfortable handling sensitive information.
- Strong project/program management muscles and a bias toward action in ambiguity.
Nice to Have
- Experience supporting senior clinical/operations leaders in a scaling environment.
- Familiarity with clinical operations, quality/safety, compliance, or care delivery workflows in virtual care.
- Experience partnering with Finance on forecasting, budget planning, or operating review cadences.
Team & Environment
This role reports to the Senior Vice President, Clinical Operations.
Benefits & Compensation
- Salary range depends on experience. Equity included.
Work Mode
This is a remote position open to candidates within the United States.
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
