CAAT Pension Plan is hiring a Central Processing Analyst

CAAT Pension Plan is hiring a Central Processing Analyst to execute key operational tasks that support the integrity and efficiency of pension delivery. You’ll work across departments to support data updates, document management, print fulfillment, and member support while maintaining service standards and compliance obligations.

What You'll Do

• Process and update member data including demographic changes, employment status, and personal information, ensuring accuracy and completeness in the pension administration system.
• Support pension administration transactions and collaborate with internal teams to ensure that all required documents are collected, reviewed, and uploaded.
• Investigate and follow up on missing or inactive members using internal tools and external resources; coordinate escalations as needed.
• Review and validate incoming documentation to ensure completeness, legibility, and alignment with plan requirements.
• Draft and send clear, professional correspondence to members or third parties to resolve outstanding documentation issues, gather missing information, or clarify submissions.
• Coordinate the preparation, printing, and mailing of key member communication and track undeliverable mail, initiating follow-up actions to locate, update, and reissue materials.
• Ensure fulfillment activities follow quality control procedures and timelines.
• Proactively identify recurring issues or gaps in documentation and recommend process improvements.

What We're Looking For

• Post Secondary education in business administration, finance or related field, or a combination of equivalent training, education, and experience.
• Minimum one to three (1-3) years of experience working within financial services, Defined Benefit Pension Plan, public sector pension administration, or an outsourcing service provider.
• Proficiency with using Excel and the demonstrated ability to learn new software programs.
• Understanding of pension administration systems, working with pension plan texts and knowledge of applicable legislation.
• Strong attention to detail with excellent analytical skills, and a mathematical aptitude.
• Excellent communication and organizational skills, with the ability to manage multiple tasks and deadlines.
• Exceptional judgement, strong team player, thorough, and logical.

Nice to Have

• CEBS or PPAC designation would also be considered an asset.

Benefits & Compensation

• Opportunities to Build a Better You: endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness.
• Flexible work arrangements, comprehensive benefits, wellness incentives, and a defined benefit pension plan.
• A Place to Collaborate and Win: lively environment where creativity and open communication thrive.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.