About the Role
The advisor will assist homeowners in understanding service options, provide accurate information, and support decision-making processes through phone and digital interactions.
Responsibilities
- Respond to client inquiries about home services and offerings
- Explain service details, timelines, and pricing clearly
- Guide customers through selection and scheduling processes
- Maintain up-to-date knowledge of available programs
- Document interactions and update client records accurately
- Identify customer needs and recommend suitable solutions
- Escalate complex cases to appropriate departments
- Follow up on pending requests and unresolved issues
- Ensure compliance with company policies during all communications
- Adhere to service level expectations for response times
- Participate in regular training and knowledge refreshers
- Report recurring customer concerns to team leads
- Maintain professionalism during high-volume periods
- Use internal tools to manage case workflows
- Support clients across various stages of service engagement
- Provide feedback on customer experience trends
- Collaborate with team members on process improvements
- Stay informed about seasonal service changes
- Assist in onboarding new team members when needed
- Meet performance benchmarks for quality and efficiency
- Handle sensitive information with confidentiality
- Adapt communication style to individual client needs
- Promote trust through consistent and reliable support
- Contribute to team goals through active participation
- Maintain a customer-first mindset in all interactions
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Hybrid schedule with partial remote availability
Team
Collaborative team environment within a growing residential services division
What We Believe
We believe every homeowner deserves clear, reliable guidance when making decisions about their property. Our mission is to simplify complex choices with honest advice and timely support. We value transparency, responsiveness, and continuous improvement in every customer interaction.
Growth Opportunities
Team members can advance into senior advisory roles, training positions, or operations support based on performance and interest. Internal mobility is encouraged, and skill development is supported through structured pathways.
Not available for this position
