About the Role
The Catering and Conference Service Manager will be responsible for managing the catering and conference services, ensuring exceptional guest experiences, and operational efficiency. This role involves overseeing staff, managing budgets, and coordinating events to meet the high standards of the resort.
Responsibilities
- Manage catering and conference services
- Oversee staff, including hiring, training, and scheduling
- Coordinate with other departments to ensure seamless event execution
- Manage budgets and financial reporting
- Ensure compliance with health and safety regulations
- Handle guest inquiries and resolve issues
- Develop and implement strategies to enhance guest satisfaction
- Monitor and maintain inventory levels
- Coordinate with vendors and suppliers
- Plan and execute special events and conferences
- Prepare and review contracts and agreements
- Analyze and report on event performance metrics
- Ensure adherence to company policies and procedures
- Provide leadership and mentorship to team members
- Collaborate with marketing and sales teams
- Manage event logistics and setup
- Ensure high-quality food and beverage service
- Conduct regular inspections of facilities
- Implement and maintain quality control measures
- Handle customer feedback and complaints
- Coordinate with external partners and clients
- Develop and maintain relationships with key stakeholders
- Ensure timely and accurate billing and invoicing
- Manage event cancellations and changes
- Coordinate with housekeeping and maintenance teams
Nice to Have
- Experience in a luxury resort setting
- Certification in hospitality management
- Knowledge of event marketing and promotion
- Experience with event technology and AV equipment
- Familiarity with CRM software
- Bilingual or multilingual skills
- Experience with event sponsorship and partnerships
- Knowledge of event sustainability practices
- Experience with event risk management
- Familiarity with event insurance and liability
- Experience with event security and safety
- Knowledge of event catering and menu planning
- Experience with event photography and videography
- Familiarity with event registration and ticketing
- Experience with event transportation and logistics
- Knowledge of event decor and design
- Experience with event entertainment and performers
- Familiarity with event technology and AV equipment
- Experience with event catering and menu planning
- Knowledge of event photography and videography
- Experience with event registration and ticketing
- Familiarity with event transportation and logistics
- Experience with event decor and design
- Knowledge of event entertainment and performers
Compensation
Competitive salary and benefits package
Work Arrangement
Full-time, on-site position with flexible hours
Team
Work closely with the catering, conference, and event teams to ensure seamless operations and exceptional guest experiences.
What You'll Love
- Competitive salary and benefits package
- Opportunity to work in a luxury resort setting
- Collaborative and supportive team environment
- Chance to manage and coordinate high-profile events
- Access to professional development and training opportunities
- Flexible work hours and scheduling
- Opportunity to work with a diverse and talented team
- Chance to make a significant impact on guest experiences
- Access to state-of-the-art event technology and equipment
- Opportunity to work with a variety of vendors and suppliers
- Chance to develop and implement innovative event strategies
- Access to a comprehensive benefits package
- Opportunity to work in a dynamic and fast-paced environment
- Chance to manage and coordinate special events and conferences
- Access to a supportive and collaborative work environment
- Opportunity to work with a diverse and multicultural guest base
- Chance to develop and implement quality control measures
- Access to a comprehensive training and development program
- Opportunity to work with a variety of event technologies and equipment
- Chance to manage and coordinate event logistics and setup
- Access to a supportive and collaborative team environment
- Opportunity to work with a variety of vendors and suppliers
- Chance to develop and implement innovative event strategies
- Access to a comprehensive benefits package
- Opportunity to work in a dynamic and fast-paced environment
What You'll Do
- Oversee catering and conference services
- Manage staff, including hiring, training, and scheduling
- Coordinate with other departments to ensure seamless event execution
- Manage budgets and financial reporting
- Ensure compliance with health and safety regulations
- Handle guest inquiries and resolve issues
- Develop and implement strategies to enhance guest satisfaction
- Monitor and maintain inventory levels
- Coordinate with vendors and suppliers
- Plan and execute special events and conferences
- Prepare and review contracts and agreements
- Analyze and report on event performance metrics
- Ensure adherence to company policies and procedures
- Provide leadership and mentorship to team members
- Collaborate with marketing and sales teams
- Manage event logistics and setup
- Ensure high-quality food and beverage service
- Conduct regular inspections of facilities
- Implement and maintain quality control measures
- Handle customer feedback and complaints
- Coordinate with external partners and clients
- Develop and maintain relationships with key stakeholders
- Ensure timely and accurate billing and invoicing
- Manage event cancellations and changes
- Coordinate with housekeeping and maintenance teams
Visa sponsorship may be available for qualified candidates
