Enova International is hiring a CashNetUSA Customer Service Representative to join our team. In this remote role, you’ll manage inbound calls from customers after completing a comprehensive 4-week training program. You’ll be responsible for delivering exceptional customer service by addressing questions, processing payments, and educating customers on our products and services.
What You'll Do
- Respond to incoming customer calls, addressing their questions and providing service.
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services.
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters.
- Uphold exceptional customer service standards through articulate and effective verbal and written communication.
- Keep customer accounts meticulously updated with accurate information.
What We're Looking For
- Proven background in fast-paced customer service environments.
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
- Must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
Nice to Have
- Prior call center experience.
Benefits & Compensation
- Compensation: $17.00 per hour.
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching plus a roth option (U.S. Based employees only).
- PTO & paid holidays off.
- Sabbatical program (for eligible roles).
- Summer hours (for eligible roles).
- Paid parental leave.
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).
- Employee recognition and rewards program.
- Charitable matching and a paid volunteer day.
Work Mode
This is a fully remote position. You must be located in and authorized to work in Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
