Epiq eDiscovery Solutions, Inc. is seeking a Case Administration Manager to provide specialized services, ensure customer satisfaction, and manage critical project deadlines. This role is central to supporting our project operations and requires a flexible mindset coupled with exceptional organizational abilities.
What You'll Do
- Provide specialized services and manage a wide range of project tasks.
- Ensure high levels of customer satisfaction and handle customer inquiries.
- Manage deadlines and effectively prioritize tasks to meet project goals.
- Maintain high accuracy and attention to detail in all project activities.
- Collaborate with team members to improve project processes and outcomes.
What We're Looking For
- A Bachelor's degree in Business, Law, or a related field.
- 6-8 years of experience in case administration or a closely related role.
- Strong accountability, analytical thinking, and outstanding organizational abilities.
- Proficiency in case management, legal research, and documentation.
- Expertise in deadline management, prioritization, and time management.
- Skills in customer relationship management (CRM), professional etiquette, and oral communication.
- Experience in supervisory management, delegation, and coaching.
Nice to Have
- Certified Case Manager (CCM) credential.
- Supervisory Management Certification.
- Project Management Professional (PMP) certification.
Benefits & Compensation
- Annual salary range of $70,000 - $115,000 USD.
Work Mode
This is an onsite position located in the United States.
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable law.
