Job Title: Care Support PartnerLocation: 100% Remote (US Only)Compensation: $55,000-$65,000 + Full Benefits PackageReports to: Care Delivery Manager
At Served with Honor, we believe every veteran and their family carries a story that deserves to be heard, honored, and supported. As a Care Support Partner, you'll be the heart of our mission — turning that belief into real, meaningful support. Think of yourself as a compassionate navigator who builds authentic connections, guiding clients, families, and caregivers through their unique journeys with dignity and personalized care. You'll be more than a support professional; you're a trusted ally using your human services expertise to help veterans access the support they truly need.
As our digital front door's first point of contact, you'll engage with deep empathy, actively listen, assess needs, and capture critical information in our secure client portal. You'll be the guiding voice ensuring no veteran walks their path alone, coordinating timely, comprehensive services with precision and heart.
What you will do:
Serve as the primary relationship holder and trusted point of contact for clients, family, and caregivers.
Conduct thorough intake assessments to identify individual needs, goals, and barriers to care and services.
Develop individualized service plans that reflect the goals of the client, family, and caregiver and leverage both internal programs and community-based resources.
Personalized coordination in the delivery of services and access to a network of relationships
Upload and manage accurate data in the client portal while maintaining updated documentation.
Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery.
Use motivational interviewing, trauma-informed care, and culturally responsive approaches to build trust and empower decision-making.
Conduct ongoing follow-up with clients to ensure continuity of care, address emerging challenges, and adjust plans accordingly.
Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience.
What you will bring:
An understanding of health support systems, benefits, employment services, behavioral health and physical health.
Demonstrated trauma-informed practices, social determinants of health and the principles of social work or human services delivery.
Proficient in motivational interviewing, care planning, and solution-focused engagement strategies.
Proven ability to build rapport, maintain trust, and follow through on commitments to those served.
Strong interpersonal and written communication skills with the ability to engage compassionately and effectively in a virtual setting.
Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and understandable manner.
Comfortable navigating digital tools, CRM systems, omnichannel platforms, and resource databases.
Ability to learn new processes and adapt to changes.
Superior problem solving and organizational skills.
Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment.
Required Qualifications
Bachelor's degree required in Social Work, Human Services, Healthcare Administration, or related field from an accredited institution.
A minimum of 3-5 years of direct service experience in a person's centric environment, ideally working in a healthcare or behavioral health setting.
Experience in remote care coordination, digital navigation, and case management.
Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences.
Preferred Qualifications
Prior experience in a contact center or remote service setting.
Familiarity with VA benefit systems, navigation and services, healthcare, including behavioral health and public/private community service programs.
Knowledge of employment services, workforce development, or veteran transition programs.
Experience supporting military families or individuals transitioning from active duty.
Compensation and Benefits:Along with competitive pay, full-time employees are eligible for the following benefits:
Healthcare: PPO and HSA plans
Retirement: 401(k) with up to 3% employer match
Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure
Insurance: Short and Long-Term Disability, Life Insurance
Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more
This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.
Served With Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.
Compensation Range: $55K - $65K
