Telemedi is looking for a Call Center Agent to join our team remotely from Serbia. In this role, you will be a Customer Service Specialist delivering a superior experience to individuals and business clients via phone and email, ensuring seamless access to telemedicine services.
What You'll Do
- Deliver superior customer experience to individuals and business clients via calls and mail.
- Register patients for visits and assist them in finding physical clinics.
- Contact clinics to book visits for patients.
- Collect feedback from clients and doctors.
- Handle complaints and report irregularities or deficiencies in consultations to physicians.
- Take care of the proper circulation of medical documentation.
What We're Looking For
- Native proficiency in the Serbian language.
- An empathetic, understanding, and discreet person.
- Accurate and organized work style.
- Communicative knowledge of English.
- Knowledge of the Office system.
- Experience in customer or patient service.
Technical Stack
- Office system
Benefits & Compensation
- Adequate salary commensurate with your experience, skills, and achievement of KPIs.
- Possibility to gain unique experience in a dynamic, innovative startup environment within a fast-growing market.
- Unlimited access to telemedicine services for you.
- Unlimited access to all remote doctor consultations.
Work Mode
This is a fully remote position open to candidates based in Serbia.
Telemedi is an equal opportunity employer.
