Responsibilities
- Deliver prompt, courteous, and knowledgeable support to members through phone and written channels
- Promote and sell financial products and services in alignment with member needs
- Foster a service culture rooted in the organization’s mission, vision, and core values
Benefits
- Remote work option available
- Starting pay at $20.00 per hour, adjusted for experience
- Comprehensive medical, dental, and vision insurance coverage
- Discounted loan rates for employees
- Eligibility for reduced consumer loan interest rates for team members
- Up to $5,250 annual reimbursement for professional development (full-time employees)
- 15 days of paid time off annually plus over 10 paid holidays
- Paid volunteer leave provided
- Two paid volunteer days offered each year
- Retirement savings plan with 401K option
- Employer matches up to 8% of contributions to 401K
- Opportunities for career advancement
- Dedicated internal training programs to support employee growth and performance
Compensation
Competitive pay starting at $20.00/hr, commensurate with experience
Work Arrangement
Remote/Work From Home Available
Team
Call Center team within a credit union environment
Team
Team size: 600 team members
Other
- Work schedule: Monday through Friday, 10 a.m. to 7 p.m., with rotating Saturday shifts
- Flexible work model: team members across the U.S. can choose remote, hybrid, or in-person setups
- Ongoing engagement through video collaboration, digital platforms, community service, and team activities
Not specified
