Intuitive is hiring a Business Process Specialist to enhance business processes and provide operations and system support for our Europe & World Wide Indirect Service business unit. In this role, you will identify, analyze, and develop new business system solutions, represent the department on projects, and drive efficiency and innovation.
What You'll Do
- Leverage a strong understanding of Service business processes and systems to design, optimize, and implement processes that drive efficiency.
- Analyze end users’ needs and requests to recommend solutions using system standards and best practices.
- Analyze production issues to determine root cause and provide recommendations to the IT development team.
- Provide operational support to Service end users for daily functional responsibilities and maintain master data.
- Maintain system tables and configurations.
- Partner with IT and cross-functional teams to resolve system issues and define future business requirements.
- Monitor, track, resolve, and escalate system/application issues reported by users.
- Evaluate metrics and processes to recommend productivity and efficiency improvements.
- Create user requirements, functional specifications, and test plans.
- Conduct integration and user acceptance testing and provide guidance on new processes.
- Create and maintain training documentation and standard operating procedures for key processes.
- Document and implement best practices for business processes.
What We're Looking For
- Minimum of a bachelor’s degree.
- 5+ years relevant work experience in a Service environment.
- Proficient understanding of CRM & ERP business systems (Salesforce, SAP).
- Proficient understanding of AI solutions – including AI Agents and automation tools (Automation Anywhere, UiPath).
- Proficient understanding of process mining applications (MIMICA, AA Process Discovery).
- Proficient in all Microsoft Office applications.
- Ability to work independently, multitask, and prioritize duties.
- Capability to work effectively in cross-functional project teams.
- Strong understanding of Sales, Finance, Manufacturing, Logistics, Quality, and Regulatory business processes.
- Strong attention to detail, organizational, analytical, troubleshooting, and problem-solving skills.
- Strong oral, written, and interpersonal communication skills.
- Fluent in English.
Nice to Have
- 2+ years of experience working in a Service related function in a medical device company.
- Experience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau).
Technical Stack
- Salesforce, SAP
- Automation Anywhere, UiPath
- MIMICA, AA Process Discovery
- EDI, SAP BI, Tableau
- Microsoft Office
Team & Environment
You will work with process owners, end users, IT, and cross-functional teams.
Work Mode
This position follows a hybrid work model.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
