Responsibilities
- Own and manage key internal operational processes that support cross-functional business activities.
- Design and maintain clear, scalable workflows that improve operational efficiency and employee experience.
- Continuously assess operational processes to identify opportunities for simplification, standardization, and automation.
- Document and maintain operational procedures and system workflows to ensure consistency and transparency.
- Leverage Worldly’s internal technology stack and SaaS tools to support operational workflows.
- Identify opportunities to reduce manual work through automation and workflows, system configuration, or workflow improvements.
- Utilize available AI tools and automation capabilities to improve process efficiency and operational scalability.
- Maintain operational workflows across internal systems and collaborate with stakeholders to improve system usage.
- Support and coordinate key operational workflows including: Employee onboarding and offboarding processes, Internal system access coordination, Cross-functional operational process facilitation
- Execute operational tasks when necessary while proactively identifying opportunities to improve or automate the process over time.
- Ensure operational processes align with data governance policies, internal controls, and compliance requirements, including SOC 2-related operational practices where applicable.
- Maintain documentation and process transparency to support internal governance and audit readiness.
- Work closely with internal stakeholders to understand operational needs and implement effective process solutions.
- Provide support and guidance to teams on operational processes and system workflows.
- Maintain appropriate communication and engagement with teams while operating independently.
- Support internal operational initiatives and business projects when needed, particularly from a process design, workflow improvement, or systems optimization perspective.
Requirements
- 5~8 years of experience in business operations, systems operations, process improvement, or similar roles.
- Experience owning and improving operational workflows or internal business processes.
- Strong systems literacy and technical curiosity, with experience working with SaaS platforms and internal business tools.
- Demonstrated ability to identify opportunities for automation and process improvement.
- Strong analytical and problem-solving skills with a focus on operational efficiency.
- Excellent organizational and documentation skills.
- Strong communication and stakeholder collaboration abilities.
- Ability to operate independently while coordinating effectively with multiple teams.
Nice to Have
- Experience implementing automation or workflow improvements.
- Experience supporting SOC 2 or compliance-oriented operational processes.
- Experience working in SaaS or technology-driven organizations.
Benefits
- Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium.
- Company-sponsored 401k with up to 4% match for US employees.
- Incentive Stock Options.
- 100% Parental Paid Leave.
- Unlimited PTO.
- 12 paid company holidays.
Work Arrangement
Hybrid
Additional Information
- Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.
