Kuala Lumpur Remote (Global) Employment

Swapcard is hiring a Product Support Specialist

Requirements

Previous experience working in a troubleshooting environment
1-2 years of technical support experience
Solid understanding of tech fundamentals + modern day tools (Slack, Notion, Intercom, JIRA, Gainsight. Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.)
Ability to troubleshoot and utilize resources to answer questions on baseline topics
Strong customer focus (excels at + enjoys helping customers)
Ability to take on + action feedback
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
Strong problem solving skills (ability to think critically and learn on-the-fly)
Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas

Work Arrangement

Remote (Worldwide)

Team

Team size: 180+. Structure: Technical Support team

Additional Information

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!

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Talk to an expert

10+ years experience

About company

Swapcard is an event technology platform designed to help organizations create and manage in-person, virtual, and hybrid events. The platform offers a comprehensive suite of tools for event registration, attendee engagement, exhibitor management, and data analytics.

Swapcard enables event organizers to increase networking and engagement through AI-powered matchmaking, personalized recommendations, interactive floor plans, and mobile event apps. It supports modern registration, onsite check-in, badge printing, and access control, streamlining the attendee journey from start to finish.

For exhibitors and sponsors, Swapcard provides lead capture, qualification tools, and visibility features such as sponsored ads and an exhibitor marketplace. The platform also supports hosted buyer programs and smart meetings to connect buyers and sellers based on preferences.

With integrations, white-label branding, and communication tools like email marketing and push notifications, Swapcard helps organizations run data-driven, profitable events across industries including trade shows, associations, conferences, and nonprofits.

All jobs at Swapcard Visit website

Job Details

Department Customer – Customer Success & Experience

Category other

Posted 2 hours ago