About the Role
This role is for someone passionate about uncovering how sales, customer service, operations, and profitability intersect, using AI to clarify and speed up those connections. You’ll sit at the intersection of functions, using existing data and reports to align leaders around consistent commercial and operational metrics, revealing a unified view of performance no single team could see alone.
Responsibilities
- Collaborate with executives in Sales, Customer Success, Marketing, Finance, and Operations to identify key decisions they need to make.
- Synthesize data from commercial, financial, and operational systems to generate unified business insights.
- Leverage AI tools to drastically reduce time spent on analysis and maintain consistent metric definitions across departments.
- Translate complex data findings into clear, audience-appropriate narratives for stakeholders across functions.
- Develop concise, reusable insight formats so teams can independently answer follow-up questions.
- Test and refine AI-powered workflows, including prompt engineering, evaluation methods, and simple automations, then share best practices across the team.
Benefits
- Competitive base pay and substantial stock option package
- Pension plan with employer contributions under NEST guidelines
- Affordable private medical coverage, including mental health services and expedited care access
- Flexible paid time off policy that grows with tenure, plus additional flexibility for personal needs
- A collaborative, innovative, and driven workplace culture
Compensation
Competitive salary with generous stock options
Work Arrangement
Remote (Worldwide)
Team
Business Systems & Operations team
About Us
The company is the first fully integrated global SaaS platform for gifting and branded merchandise, enabling B2B organizations to build authentic relationships with prospects, clients, and employees while demonstrating clear return on investment. Gifting is seen not as a transaction but as a way to foster real human connections that drive growth. The platform supports personalized gifts, branded swag, and memorable event experiences at scale, powered by automated logistics, storage, and worldwide delivery. It integrates seamlessly with marketing, sales, and HR systems and is trusted by leading technology and SaaS brands. With team hubs in New York, London, and Lisbon, the company is expanding and seeking a Business Insights Analyst to join its Business Systems & Operations function.
Why Join Us
You’ll join a team that uses AI as a practical force multiplier, not just a trend. This role offers one of the most comprehensive cross-functional perspectives in the organization. You’ll work closely with a lean, experienced Business Systems & Operations group focused on high-impact, cross-departmental initiatives.
