SpaceX is hiring a Business Analyst to join the Starlink Customer Operations team. This role is central to analyzing customer data to create reporting, recommendations, and tooling that directly improves the customer experience and internal program efficiency. At SpaceX, we are driven by the mission to make life multiplanetary, and this role supports that goal by ensuring our Starlink customers receive world-class service.
What You'll Do
- Conduct analyses using SQL queries and other methods to identify customer-impacting issues and opportunities, delivering actionable recommendations.
- Integrate with all business levels to understand workflows, identify systematic gaps, and answer tactical business questions.
- Define and develop department-level metrics and associated dashboards to quantify operational health and influence change.
- Develop automation to mitigate business risk or create efficiencies within Starlink Customer Operations and across functions.
- Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team.
- Train internal users and leaders on dashboard and tool usage, and assist in troubleshooting.
- Improve data capture for future Customer Operations use cases, tracking front-end requirements and collaborating with software development teams.
- Support new market launches, continuous improvement, and larger cross-functional strategic initiatives.
What We're Looking For
- Bachelor's degree.
- 2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting.
- 1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker).
Nice to Have
- Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics.
- 1+ years of experience with scripting languages (i.e. Python, R).
- SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations).
- Advanced understanding of database structures, query optimizations, ETL development.
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced, rapidly changing environment.
- Strong project management and self-directed prioritization skills.
- Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels.
- Ability to develop and maintain strong relationships across disciplines and with multiple levels of management.
- Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools).
Technical Stack
- SQL, Tableau, Power BI, Looker, Python, R
Team & Environment
You will be a key member of the Starlink Customer Operations department, working directly with teams responsible for the customer experience on a global scale.
Work Mode
This position requires onsite work.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
