Are you an exceptionally talented, creative illustrator who is well experienced in transforming ideas into visually compelling illustrations and animations, this job is for you if you are passionate about design, capable of working independently, and eager to contribute to building world-class digital experiences.
We are looking for a highly skilled and creative Illustrator & Motion Designer to join our growing team. The ideal candidate should have strong illustration skills, the ability to bring artwork to life through animation, and a keen eye for visual storytelling. Experience in creating engaging digital illustrations for products, marketing campaigns, websites, and mobile applications is essential.
Candidates with 3D illustration and animation experience will have an added advantage.
4 or more years of professional experience as an Illustrator, Motion Designer, or a similar creative role.
Strong portfolio showcasing illustration work and animation projects.
Proficiency in industry-standard design and animation tools such as Adobe Illustrator, Adobe After Effects, Adobe Photoshop, Rive, or similar software.
Strong understanding of composition, colour theory, typography, and visual storytelling.
Ability to create both static and animated assets with excellent attention to detail.
Strong communication and collaboration skills.
Ability to manage multiple projects and meet deadlines in a fast-paced environment,
More than 2 years consistent experience with 3D illustration and animation using tools such as Blender, Cinema 4D, or similar software.
Experience working in fintech, technology, SaaS, or digital product environments.
Knowledge of UI/UX design principles.
Experience creating character illustrations, explainer animations, and product marketing visuals.
Lagos, Nigeria Remote (Country) Full-time
apply is hiring a Brand Illustrator, 3D Animator, Motion Graphics.
About company
About US
We are a fast-growing fintech organisation operating across the EMEA region, offering services across digital banking, payments, lending, crypto, and cross-border remittances. We are committed to delivering exceptional customer experiences, building trust, and creating value across diverse markets. As our customer base expands, we’re looking for a smart, articulate and highly motivated Junior Customer Experience Officer to support our customer interactions across multiple channels.
Role Purpose
As a Customer Experience Officer, you will support the end-to-end customer experience by handling inquiries, resolving issues, and ensuring customers enjoy a seamless journey from onboarding to daily product usage. You will act as a key touchpoint for customers, help identify friction points, and provide insights to the CX team. This role is ideal for someone early in their career who is passionate about fintech, customer engagement, and problem-solving—while working fully remotely.
Key Responsibilities
Customer Support & Interaction
• Respond to customer inquiries across chat, email, social media, and ticketing platforms.
• Guide customers through onboarding, product usage, troubleshooting and general interactions.
• Provide timely, professional and articulate responses, ensuring high-quality communication.
Customer Journey Assistance
• Assist in monitoring customer journeys and flagging issues that may impact satisfaction.
• Identify recurring customer pain points and escalate them to the CX Manager for improvement.
• Support efforts to localize customer interactions across languages and cultural differences.
Feedback & Reporting
• Collect and document customer feedback (NPS, CSAT, reviews, support tickets).
• Help track operational metrics such as response times, resolution times, and common issue types.
• Prepare simple reports or summaries for the CX team to support decision-making.
Cross-Functional Collaboration
• Work with product, operations, and support teams by sharing customer insights.
• Serve as the “voice of the customer” during discussions around improvements.
Process & Quality Management
• Follow CX policies, scripts and communication guidelines.
• Maintain accurate records of interactions using CRM and support tools.
• Uphold compliance requirements (KYC/AML awareness, privacy standards) in customer interactions.
Escalations & Issue Resolution
• Assist with escalated or sensitive issues under supervision.
• Ensure follow-ups, proper documentation, and customer closure.
• Bachelor’s degree (BSc) in any relevant field—Business, Communications, Social Sciences, Marketing, etc.
• 1–3 years of experience in customer support, customer service, fintech operations or related roles.
• Strong understanding or interest in the fintech industry and digital financial products.
• Excellent communication skills—clear, articulate, fluent in English.
• Intelligent, fast-thinking, and quick to learn new systems and processes.
• Ability to work independently in a fully remote environment with great internet connectivity and a quiet workspace.
• Familiarity with CRM or ticketing tools (e.g., Zendesk, Freshdesk, Intercom) is a plus.
Desirable Skills
• Prior experience in a fintech startup or digital product environment.
• Ability to work across diverse cultures and time zones.
• Strong problem-solving and analytical mindset.
• Multilingual skills (French, Spanish, German, Arabic, etc.) are a plus but not required.
- Fully remote work across the EMEA region.
- Competitive entry-level salary and performance bonus.
- Training, mentorship and professional growth opportunities.
- Opportunity to build your career in a dynamic, fast-growing fintech company.
- Exposure to diverse markets across EMEA.
- A supportive and collaborative work culture.