Community Bank (My100 Bank) is looking for a Branch Lending & Operations Representative to serve as a key point of customer contact, processing financial transactions and supporting the full loan lifecycle. This role combines operational excellence with customer relationship management to drive branch success.

What You'll Do

Open new consumer and business accounts, including checking, savings, CDs, and IRAs.
Prepare new loan requests for submission and review loan files for completeness.
Order supporting documentation, process draw requests and loan payments, and close and fund loans.
Track and monitor all required loan documentation, clearing collateral and credit exceptions.
Assist in entering loan data into the origination system and submit completed Loan Origination Memorandums.
Pull maturity and past due reports to ensure portfolio health.
Assess customer needs to cross-sell appropriate bank products and refer business to company subsidiaries.
Follow up on referrals and resolve customer concerns to ensure effective problem resolution.
Provide ancillary services such as notary services and respond to customer inquiries.
Support branch goals, manage telephone inquiries professionally, and maintain a positive, professional demeanor.
Complete all required BSA/AML and other compliance training.

What We're Looking For

Equivalent of four years in high school plus specialized training equal to two years of college.
12 to 18 months of related experience and/or training, or an equivalent combination.
Knowledge of a specialized field such as basic accounting or computers.
Ability to read policy manuals, write routine reports, and communicate effectively in person, small groups, and before audiences.
Strong mathematical ability to calculate figures, percentages, interest, and apply concepts like fractions and ratios.
Ability to define problems, collect data, establish facts, and draw valid conclusions from technical instructions.
Intermediate skills in 10-Key, Accounting, Spreadsheet, and Word Processing/Typing.
Basic skills in Alphanumeric Data Entry, Contact Management, and Database software.
Ability to work in a moderate noise level environment and perform semi-repetitive, low physical work.
Frequently required to sit, use hands, talk, or hear. Occasionally required to stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.
Ability to occasionally lift up to 25 pounds and frequently lift up to 10 pounds.
Specific vision abilities required: close vision, distance vision, color vision, and ability to adjust focus.

Nice to Have

1 year previous loan or loan documentation experience.
Knowledge of consumer and commercial loan applications such as DecisionPro and nCino.
Good understanding of financial institution products and services.
Excellent time management skills and the ability to organize multiple priorities.
Strong proof-reading skills and attention to detail.
A collaborative mindset and basic computer proficiency.