Müller’s Solutions is looking for a BMC Helix System Administrator to manage and maintain our BMC Helix platform, ensuring it is optimized for organizational needs. In this remote role, you'll be responsible for deploying, configuring, and supporting BMC Helix applications while ensuring seamless integration with our existing systems.
What You'll Do
- Install, configure, and maintain BMC Helix applications and modules based on business requirements.
- Troubleshoot and resolve issues related to BMC Helix functionality and performance.
- Manage system integrations, developing and maintaining workflows and automated processes.
- Provide technical assistance and training to users regarding BMC Helix functionalities and best practices.
- Monitor system performance and troubleshoot to ensure optimal operation and availability.
- Collaborate with cross-functional teams to gather requirements and implement changes to streamline IT operations.
- Document processes, solutions, and system changes for compliance and future reference.
- Stay current with BMC Helix updates and best practices to ensure the platform's capabilities are fully utilized.
What We're Looking For
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in administering BMC Helix or similar IT Service Management platforms.
- Strong understanding of ITIL processes and best practices.
- Experience with system integrations and scripting for automation (e.g., REST APIs, JSON).
- Ability to troubleshoot complex technical issues effectively and efficiently.
- Strong analytical skills with the ability to interpret data and generate reports.
- Excellent communication skills for effective collaboration with team members and end-users.
Nice to Have
- BMC Helix certification or related IT certifications are highly desirable.
- Experience working in a remote team environment.
- Knowledge of cloud infrastructures and services.
- Familiarity with database management and reporting tools.
- Proven ability to manage multiple tasks and projects simultaneously while meeting deadlines.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Technical Stack
- BMC Helix
- REST APIs
- JSON
Team & Environment
You will collaborate with cross-functional teams to gather requirements and implement solutions.
Work Mode
This is a fully remote, global position.
Müller's Solutions is an equal opportunity employer.
