Responsibilities
- Resolve aging AR through root cause analysis and follow up remediation actions.
- Handle client and provider billing inquiry escalations
- Investigate, appeal and resolve denied or underpaid claims
- Resolve outstanding client and insurance balances through claims reconciliation with Managed Care payors
- Communicate with providers and support teams to correct billing issues and or provide clear answers to billing tickets.
- Other responsibilities and ad-hoc projects from time to time based on business needs.
Requirements
- High school/GED preferred
- Knowledge of insurance plans and contractual arrangements affecting payments
- Strong knowledge of CPT and ICD-10 coding.
- 2+ years of direct customer service in the healthcare industry or related field
- 3+ years of Insurance collection experience (benefit verification, billing and collection, reconsiderations and appeals.)
- Demonstrated accounts receivable experience
- Comfort and interest in working in a fast-paced, ever evolving environment
- Intermediate Excel skills
- Experience with EMR/EHR systems and payer portals
Nice to Have
- Experience in behavioral/mental health billing.
- Experience working in a remote setting.
- Self-motivated and driven
- A team player who communicates clearly and collaborates well.
Benefits
- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
- Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Join teammates from across the country at our annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance, pet insurance, commuter benefits, and more
Team
Structure: highly collaborative, supportive, and adaptable
Additional Information
- This is an excellent opportunity for those with 3+ years of experience in the full revenue cycle, particularly with Managed care Payors and Government Payors.
- Your journey at SonderMind will be about more than just a job; it will be about personal fulfillment, professional growth, and the chance to leave a lasting legacy in the world of mental health.
