Prime Systems Solutions is hiring a Billing Specialist to join our team. This role is responsible for accurately preparing and processing client invoices based on contractual agreements. You will ensure timely billing, resolve discrepancies, and maintain billing records while supporting internal and external clients.

What You'll Do

Review contractual agreements to understand billing terms and invoicing requirements.
Create and send accurate, timely invoices to customers, including ancillary charges.
Manage billing schedules to ensure invoices are sent on time and payments are received.
Resolve billing discrepancies or disputes with customers and stakeholders.
Maintain accurate billing records for contractual agreements and changes.
Assist in financial reporting activities related to billing and revenue recognition.
Maintain accurate and real-time timesheets.
Actively participate in Team Huddles, L10 Meetings, One on One Meetings, and other team meetings.
Attend required training and team meetings.
Maintain constant and clear communication with clients and colleagues.
Collaborate with all departments to maximize client satisfaction.
Maintain documentation, processes, and standards through change management processes.
Maintain an in-depth knowledge of the products and services offered.

What We're Looking For

At least 3 years of recent experience in the IT industry as a Billing Specialist or in a similar role.
Attention to detail for handling contract terms, pricing, and payment schedules.
Strong numerical aptitude and proficiency in basic math and accounting principles.
Analytical thinking to interpret complex contractual terms and ensure accurate billing.
Proficiency in using billing software and systems.
Effective communication skills for interacting with clients, internal teams, and stakeholders.
Strong organizational skills and time management to prioritize tasks and meet deadlines.
Problem-solving skills to identify root causes and propose solutions.
Familiarity with contract terminology, billing terms, and pricing structures.
Strong customer service skills, including empathy and professionalism.
Comfortable working in Eastern Standard Time (EST) timezone hours.
Applicants must be equipment ready (laptop, headset, etc.).