Kustomer is looking for a Billing Manager to lead the management of our customer billing and billing support operations. You will be the subject matter expert responsible for building a best-practice billing function on our enterprise-grade billing platform.

What You'll Do

Manage an enterprise-grade SaaS billing solution (Zuora), including implementing new pricing and products and troubleshooting.
Process daily billings and ensure invoices are accurate and complete.
Work cross-functionally to review customer contracts and ensure proper billing set-up adhering to system requirements and policy standards.
Respond to external and internal customer inquiries pertaining to invoices, payments, discrepancies and contract clarification requests.
Perform timely and accurate daily cash postings.
Work with the finance team to improve overall processes, drive efficiencies and improve/monitor internal controls for billings and collections.
Assist the sales department with contracts and customer related questions as needed.
Respond to field escalations (sales and service) and customer service requests.
Lead month-end closing activities related to Accounts Receivable and Revenue Recognition.
Assist with Sales Tax reporting and reconciliations.
Assist with the annual financial statement audit.
Mentor members of the Billing Team and provide support with general activities.
Handle additional ad hoc responsibilities as assigned.

What We're Looking For

Advanced knowledge of Zuora or a similar SaaS product.
Previous experience implementing or managing a billing software.
5+ years of billing experience.
Background in a cloud software environment with annual subscription, usage-based and renewal billing, collections and account reconciliations.
Previous experience in a cloud software startup environment, high-growth, fast-paced environment.
Ability to multi-task and work well under pressure.
Proven ability to perform complex billing transactions.
Proven track record for improving process efficiencies and solving problems.
Ability to identify areas for process improvement initiatives.
Advanced proficiency in Excel (vlookups, pivot tables, etc.).
Strong organizational and management skills.
Excellent interpersonal and communication skills—both written and verbal.
Strong analytical and problem solving skills.

Nice to Have

BS in Finance or Accounting.
Working knowledge of Salesforce or CPQ tools.
3+ years of experience in financial operations including general ledger and journal entries.
Understanding of GAAP, ASC 606 and revenue recognition experience.

Technical Stack

Zuora
Salesforce
CPQ tools
Excel

Team & Environment

This role reports to the Controller and partners heavily with Sales and Engineering teams.

Benefits & Compensation

Competitive salaries and stock options.
In the U.S.: 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, generous vacation policy.
In the UK: pension, supplemental health insurance and other perks.

Work Mode

This is a remote-friendly position open to candidates in the U.S.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.