Manulife Financial Corporation is hiring a Bilingual Specialist, Contract Services

Reporting to the Leadership in Policy Transformation, the role holder is fundamentally tasked with managing intricate transactional processes. You excel at cultivating robust relationships with both internal and external stakeholders. You are driven to innovate and articulate creative concepts. You can effectively handle substantial case volumes with demanding completion timelines, by strategically prioritizing and navigating shifting operational requirements. You demonstrate a solutions-oriented approach with robust analytical capabilities to enhance outcomes and customer satisfaction. Position Responsibilities: - Meticulously evaluate and process incoming transactions with precision and efficiency - Deliver exceptional client support through comprehensive communication channels, conducting thorough research to resolve inquiries and execute necessary operational procedures - Coordinate across geographically distributed teams to achieve performance targets and maintain service excellence - Exhibit a constructive mindset in developing innovative problem-resolution strategies - Proactively recommend enhancements to operational workflows - Engage collaboratively with interconnected departmental units Required Qualifications: - Mandatory bilingual proficiency (French & English) for supporting diverse jurisdictional client bases - College-level credential or equivalent professional experience Preferred Qualifications: - Capacity for autonomous performance with minimal direct oversight - Proven decision-making competencies - Entrepreneurial spirit and meticulous attention to detail - Advanced interpersonal and communication capabilities - Adaptability in dynamic work environments - Constructive approach to challenges and opportunities - Superior organizational and multitasking skills - Outstanding customer service orientation - Resilience and adaptability - Sophisticated problem-solving capabilities - Self-motivated with exceptional initiative - Consistent positive engagement with workplace dynamics When joining our organization: - Opportunities for personalized professional development - Supportive, flexible environment emphasizing holistic employee well-being - Global team integration facilitating individual career aspirations #LI-REMOTE About Manulife and John Hancock: Manulife Financial Corporation is a premier international financial services provider, empowering individuals to simplify life decisions. Manulife is an Equal Opportunity Employer We celebrate diversity, committed to fair and inclusive recruitment practices across all dimensions of human experience. Accommodation requests welcome; contact [email protected] Referenced Salary Location: CAN, Quebec - Full Time Remote Salary Range: $44,775.00 CAD - $74,625.00 CAD Comprehensive benefits package including health coverage, retirement plans, wellness resources, and competitive compensation structures.