AccessOne MedCard, Inc., a subsidiary of Phreesia, is hiring a Bilingual Patient Advocate to provide best-in-class service to health system patients from a home-based call center. You will be dedicated to making the patient payment process easy and effortless.

What You'll Do

Serve as the first point of contact for patients regarding billing questions, account balances, payment plans, and account management via inbound and outbound calls.
Review patient accounts, verify balances, and provide clear explanations of statements and adjustments.
Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance on products, services, and policies.
Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism.
Collaborate with internal teams to share patient insights and support continuous improvement.
Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies.

What We're Looking For

Bachelor's Degree.
Proficiency with MS Office, Windows OS, and web browsers.
Excellent verbal and written communication skills.
Effective time management and organizational skills.
High level of professionalism, reliability, and integrity.
Ability to work uninterrupted 8-hour shifts with scheduled breaks.
Ability to work in a fast-paced environment while maintaining accuracy and focus.
Strong analytical and decision-making skills to evaluate account details and recommend solutions.
Proven ability to safeguard highly confidential information.
Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy.
Spanish language fluency.