AccessOne MedCard, Inc., a subsidiary of Phreesia, is hiring a Bilingual Patient Advocate to provide best-in-class service to health system patients from a home-based call center. You will be dedicated to making the patient payment process easy and effortless.
What You'll Do
- Serve as the first point of contact for patients regarding billing questions, account balances, payment plans, and account management via inbound and outbound calls.
- Review patient accounts, verify balances, and provide clear explanations of statements and adjustments.
- Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance on products, services, and policies.
- Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism.
- Collaborate with internal teams to share patient insights and support continuous improvement.
- Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies.
What We're Looking For
- Bachelor's Degree.
- Proficiency with MS Office, Windows OS, and web browsers.
- Excellent verbal and written communication skills.
- Effective time management and organizational skills.
- High level of professionalism, reliability, and integrity.
- Ability to work uninterrupted 8-hour shifts with scheduled breaks.
- Ability to work in a fast-paced environment while maintaining accuracy and focus.
- Strong analytical and decision-making skills to evaluate account details and recommend solutions.
- Proven ability to safeguard highly confidential information.
- Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy.
- Spanish language fluency.
Nice to Have
- Medical billing experience.
- Call center experience.
Technical Stack
- MS Office
- Windows OS
- Web browsers
Team & Environment
You will join a Patient Advocate Call Center team within AccessOne MedCard, Inc., a subsidiary of Phreesia.
Benefits & Compensation
- Compensation: $18-$23 per hour.
- 100% Remote work + home office expense reimbursements.
- Flexible PTO + 8 company holidays.
- Monthly reimbursement for cell phone + internet + wellness.
- 100% Paid 12-week parental leave (U.S.).
- Variety of insurance coverage for people (and pets).
- Continuing education and professional certification reimbursement.
- Opportunity to join an Employee Resource Group.
Work Mode
This is a 100% remote, work-from-home position. Candidates in US ET and CT time zones are prioritized.
We strive to provide a diverse and inclusive environment and are an equal opportunity employer.
