TransPerfect Connect (TPC) is seeking professional bilingual interpreters fluent in English and Spanish to provide Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI) services. This role supports critical conversations in healthcare, legal, and financial services, requiring accuracy, neutrality, and cultural sensitivity in high-pressure environments.
What You'll Do
- Provide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.)
- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
- Maintain confidentiality and impartiality at all times
- Manage call flow professionally, including respectfully intervening when clarification is needed
- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
- Remain strictly within the interpreter’s role without offering personal opinions or advice
- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity
What We're Looking For
- High school diploma or equivalent (required); college education preferred
- Fluency in English and Spanish, with B2+ proficiency or higher
- Ability to pass a language and interpreting skills assessment
- Minimum of 6 months of call center, customer service, or interpreting experience
- Strong verbal communication, bilingual accuracy, and ethical decision making
- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
- Strong sense of professional responsibility, integrity, and time management
- Comfortable with assertive communication and session control
- Basic computer skills, including typing and MS Office navigation
- Quiet, distraction-free workspace conducive to active listening and sustained concentration
- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)
Nice to Have
- Certification in medical, legal, or community interpreting (strong plus)
- Experience with remote work tools and communication platforms
Technical Stack
MS Office, internal platforms
Benefits & Compensation
- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
- Hands-on role-play simulations and coaching led by certified interpreters
- Ongoing development opportunities, including advanced training for complex call types
- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
- Career advancement opportunities across interpreting, QA, training, and leadership roles
- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
- Private health insurance and access to a collaborative, supportive team environment
- A proactive and accessible HR department that focuses on the staff’s health and happiness
Work Mode
Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.
TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.
