The Hartford is hiring an AWS Cloud Engineer to join the Reliability Engineering team supporting our Customer Experience Platform. In this role, you will be a key member designing and implementing services that standardize and optimize our cloud environments for high availability and scalability. You will build reusable architectures that accelerate development velocity for agile teams, ensuring robust, fault-tolerant, and operator-friendly solutions.
What You'll Do
- Identify, drive, and implement services to standardize cloud environments across the enterprise.
- Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.
- Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
- Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.
- Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
- Advise on scalability and development opportunities to enhance customer experience capabilities.
- Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
- Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.
- Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).
- Champion automation and programmable infrastructure for enterprise-grade deployments.
- Serve as a trusted cloud and customer experience expert for aligned business units.
- Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities.
- Mentor junior team members and influence technical decisions to enable The Hartford’s technology transformation.
- Work closely with the Chief Technology Office, Enterprise Data Office, and Claims and Contact Center operations to deliver simple, outcome-driven solutions.
What We're Looking For
- Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code.
- Minimum 4+ years of software development or data engineering experience.
- 2+ years of operating production workloads in cloud infrastructure.
- Proven experience with SDLC, Agile, and iterative deployment practices.
- Expertise in Contact Center technologies (e.g., Genesys, NICE, Amazon Connect) and Voice Bots/Conversational AI.
- Ability to communicate effectively at all organizational levels and influence leadership.
- Ability to work independently in a lean, agile, and fast-paced environment.
- Understanding of Serverless, Container, Observability; Cloud trail.
Nice to Have
- Experience with large-scale application and business process cloud re-imaging.
- Exposure to cross-account code promotion best practices.
- Knowledge of cloud security best practices, IAM, and regulatory compliance.
- Practical application of DevSecOps and Agile methodologies.
- Cloud certifications required (AWS, Azure, or GCP).
- Familiarity with Voice Bot frameworks, NLP engines, and integration with Contact Center platforms.
Technical Stack
- AWS Cloud
- CI/CD DevOps
- Infrastructure as Code (IaC)
- Contact Center technologies (Genesys, NICE, Amazon Connect)
- Voice Bots/Conversational AI
- Serverless, Container, Observability, Cloud trail
Team & Environment
You will be part of the Reliability Engineering team supporting the Customer Experience Platform.
Benefits & Compensation
- Salary range: $122,800 - $184,200
Work Mode
This role is hybrid and available in Columbus, OH, Chicago, IL, Hartford, CT, Charlotte, NC.
The Hartford is an Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age.
