Synchrony is hiring an AVP, Issue Management Governance (L11) to lead the strategic agenda for issue management across the organization. This role requires a proactive and analytical thinker who will anticipate management needs and identify emerging risk trends. You will work directly with senior leadership, business functions, and risk counterparts to deliver strategic insights.

What You'll Do

Drive issue management governance frameworks and processes, ensuring alignment with organizational risk strategy and regulatory expectations.
Proactively analyze issue data to anticipate emerging risks, themes, and trends across businesses and functions delivering strategic and actionable insights.
Present insights and recommendations to senior leadership and risk committees to inform decision-making and enhance risk governance.
Develop and lead the design of innovative issue reporting dashboards and analytical models that highlight risk drivers and support strategic decision.
Collaborate with stakeholders across the business and risk functions to obtain further information and insight into issues.
Manage multiple risk projects and regulatory initiatives related to issue management, ensuring timely and accurate delivery.

What We're Looking For

Bachelor’s degree in Business, Finance, Risk Management, Statistics, or related discipline with at least 6 years of experience performing complex data, trend analysis, and root cause analytics, or in lieu of degree, 8 years of relevant experience.
Proven ability to think strategically, anticipate management needs, and provide forward-looking risk insights.
Exceptional stakeholder management and communication skills, capable of articulating risk concepts clearly to committees and senior leadership.
Demonstrated experience in developing and delivering governance reporting frameworks, key performance indicator dashboards, and risk metrics reporting in a dynamic environment.
Advanced proficiency with analytics and visualization tools (Power BI, Tableau, SAS Viya) and Microsoft Office Suite.
6+ years of progressive experience in issue management, risk management, operational risk, or credit risk function within financial services or a regulated environment.

Nice to Have

Ability to work independently and collaboratively within cross-functional teams, demonstrating leadership in uncertain situations.
Ability to communicate information effectively, both written and verbal, tailoring messages to different audiences.

Technical Stack

Power BI
Tableau
SAS Viya
Microsoft Office Suite

Team & Environment

Part of Synchrony's Risk Team, which is the Second Line of Defense. The organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk.

Benefits & Compensation

Flexibility and Choice for all employees
Best-in-class employee benefits and programs that cater to work-life integration and overall well-being
Career advancement and upskilling opportunities