About the Role
The engineer will provide technical support for Atlassian products, diagnose system issues, implement fixes, and work with teams to improve tool adoption and performance.
Responsibilities
- Diagnose and resolve technical problems in Atlassian applications
- Support users across departments in effective platform utilization
- Monitor system performance and recommend optimizations
- Troubleshoot integration issues between Atlassian and other tools
- Document technical procedures and known issue resolutions
- Assist in upgrading and patching Atlassian environments
- Collaborate with administrators to enforce security policies
- Respond to service requests within defined service level agreements
- Configure workflows and permissions in Jira and Confluence
- Provide guidance on best practices for tool usage
- Evaluate new features and assess organizational impact
- Assist in data migration and system restoration activities
- Maintain accurate records of support tickets and resolutions
- Work with development teams on custom plugin support
- Ensure compliance with internal IT standards
- Support onboarding of new teams to Atlassian platforms
- Identify recurring issues and propose long-term solutions
- Participate in on-call rotation for critical incidents
- Assist in performance testing after system changes
- Coordinate with vendors for escalated support cases
Nice to Have
- Atlassian Certified Professional credential
- Hands-on experience with Data Center deployments
- Knowledge of CI/CD pipelines and DevOps practices
- Background in SRE or platform engineering roles
- Familiarity with monitoring tools like Prometheus or Grafana
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexible scheduling options
Team
Collaborative engineering environment focused on tooling and platform reliability
Technology Stack
- Jira Software, Jira Service Management, Confluence, Crowd, Bitbucket
- PostgreSQL, MySQL, AWS, Docker, Kubernetes, Git, Bash, Python
On-Call Expectations
- Engineers participate in a weekly on-call rotation
- Incident response required for high-severity system outages
Available for qualified candidates
