Responsibilities
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
Requirements
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
Nice to Have
- Understanding of Sales Performance Management domain
- Hands on experience of Varicent software products (Administering, implementing and / or supporting)
Additional Information
- Advanced SQL is mandatory
