Varicent is hiring an Associate Technical Account Manager (TAM) to join our Customer Success organization. In this remote role, you will act as a trusted adviser to a portfolio of VIP clients, supporting their technical success to maximize return on investment. You’ll work directly with Technical Account Managers to build strong relationships, solve go-to-market challenges, and proactively monitor solution performance.
What You'll Do
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer's environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
What We're Looking For
- At least 5 years of experience in IT Consulting or Enterprise Software Implementation.
- Prior experience with Query Based Languages and Relational Databases.
- Technical data skills including strong experience with SQL data manipulation and Microsoft Excel.
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
Nice to Have
- Understanding of the Sales Performance Management domain.
- Hands-on experience with Varicent software products (administering, implementing, and/or supporting).
Technical Stack
- SQL
- Microsoft Excel
- Relational Databases
- Varicent software products
Team & Environment
You will work alongside Technical Account Managers within the Customer Success organization.
Work Mode
This is a remote position based in Mexico.
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
