Oriental Bank is hiring an Associate, Retail Channels (Bilingual Teller) to deliver extraordinary, friendly, and dynamic service through virtual and video face-to-face customer interactions. This role is based on-site at our location in Bayamón, PR.

What You'll Do

Serve customers in a professional, courteous, and efficient manner by promptly handling all teller functions.
Perform regular teller transactions through electronic and remote interactions in full compliance with bank policies and procedures.
Answer questions from prospects and customers, maintaining excellent relations and directing them to proper employees for more complex issues.
Work independently using effective problem-solving skills and apply knowledge of operating and security procedures to make on-the-spot decisions.
Multitask by working with multiple software programs concurrently to complete transactions and communicate with more than one customer at a time.
Identify cross-selling opportunities, sell new or additional products that meet customer needs, and make appropriate referrals to other bank areas.
Perform end-of-day balancing according to established procedures.
Adhere to all security, audit, and compliance requirements.
Act as a mentor or trainer to new Virtual Tellers.
Communicate customer comments, issues, and requests to the appropriate branch or department.
Clearly explain the proper use of the Virtual Teller Station, handling customer objections and anxiety about new technology.
Promote the benefits of the technology to ensure a positive customer experience.

What We're Looking For

An Associate or Bachelor’s degree in Business Administration or a related field.
One (1) year of customer service, call center, or sales experience.
Excellent customer service, interpersonal, problem-solving, and documentation skills, both verbal and written.
Strong telephone etiquette, listening, and communication skills.
A detail-oriented approach and the ability to manage multiple priorities.
Proficiency with computers.
Fluency in both English and Spanish.
Availability to work any day of the week based on operational hours, plus flexibility for overtime as business needs require.
Legal authorization to work in the United States.