Responsibilities
- Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
- Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
- Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
- Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
- Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
Work Arrangement
Remote (Worldwide)
Team
Structure: Payroll Client Services
Additional Information
- You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
- You will be encouraged to put yourself and your family first, and fit work around your needs.
- This role follows a fixed schedule from Saturday to Wednesday.
- Start date: As soon as possible
- We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates.
- We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
- We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
- Our salary ranges are determined by role, level and location, and our job titles may span more than one career level.
- The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands.
- The base salary range may be subject to change.
- We foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness.
- All compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
