Responsibilities
- Handle incoming support tickets and escalations promptly using Jira and Slack, maintaining a fast-paced workflow.
- Use advanced technical expertise to identify, analyze, and resolve intricate technical problems.
- Deliver precise, timely, and useful updates to internal stakeholders regarding ongoing technical incidents.
- Collaborate with product, engineering, and international teams to manage and resolve escalated cases.
- Develop deep expertise in key business functions such as Payroll to act as a domain specialist.
- Improve existing workflows to boost efficiency and minimize recurring escalations.
- Develop and update documentation in the knowledge base to support frontline support teams.
- Continuously expand knowledge of the platform, staying current with new features and updates.
- Meet and surpass performance metrics tied to support quality and responsiveness.
- Engage in regular training and improvement programs related to product and process.
Benefits
- Eligibility for stock grants based on position, employment type, and geographic location.
- Access to additional benefits tailored to employment status and country of residence.
- Fully remote work setup with optional WeWork access for flexible workspaces.
Work Arrangement
Remote (Worldwide)
Team
7,000 employees operating in a globally distributed structure
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access
Equal Opportunity Employer
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Accommodations
Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.
Hiring Process
As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models.
For NYC Residents
In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.
Other
- Must be based within LATAM region
- Capable of working independently and self-motivated
- Job duties may change to occasionally accommodate changing business needs
- Fluent in both written and verbal English
- Remote work environment
- AI-powered deepfake and fraud detection technologies used during assessments and interviews
- Human oversight maintained in all final hiring decisions
- Personal data is not used to train AI models
