Join Crossfuze as an Associate Engagement Manager and manage the successful deployment of ServiceNow solutions for our clients. You will be the client's single point of contact, ensuring satisfaction and helping transform their business processes.
What You'll Do
- Act as the single point of contact for ServiceNow client engagements.
- Ensure client satisfaction throughout the engagement lifecycle.
- Understand client business challenges and help change the way they work.
- Produce weekly project reports with engagement managers.
- Manage project risks, issues, action items, and decisions.
- Manage project resources, schedules, tasks, and other work as requested.
- Identify opportunities to provide additional value to our clients.
- Support continuous improvements to our implementation methodology.
- Schedule and facilitate meetings, including agendas, notes, and action follow-up.
- Maintain a 75% billable utilization target after 180 days in the position.
What We're Looking For
- A Bachelor’s degree or equivalent experience.
- Very strong communication skills with the ability to set appropriate client expectations.
- Experience or training in project management.
- Strong organizational and analytical skills.
- Strong interpersonal skills, a client-centric attitude, and ability to deal with cultural diversity.
- Demonstrated ability to lead teams and achieve success with client software implementation projects.
Nice to Have
- Background working with external clients and companies.
- Experience working on ServiceNow projects.
- Agile Scrum experience and Scrum Master certification.
- ITIL V3 or V4 Foundations Certification.
Technical Stack
- ServiceNow
Team & Environment
You will support our Engagement Management team, working collaboratively to deliver exceptional client outcomes.
Benefits & Compensation
- Compensation: $70,000-$110,000 USD annually.
- Flexible remote work options.
- Additional PTO day for mental health.
- Competitive paid time off.
- Half-day Fridays.
- Paid maternity and paternity leave for biological birth and adoption.
- Newborn, adoption and fertility assistance.
- Competitive training & development programs.
- Healthcare Plan.
- 401(k) with employer match.
- 10 days toward bereavement leave.
- Premium subscription to the Calm app for every employee plus 5 additional people of the employees’ choice.
Work Mode
This is a local-country position with locations across the United States.
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
