The University of British Columbia (UBC) Faculty of Science is hiring an Associate Director, Student Experience. This role provides strategic leadership to a team dedicated to the academic and personal development of over 10,500 domestic, international, and Indigenous undergraduate and professional graduate students. You will act as a champion for service excellence and lead the implementation of a Developmental Advising model.

What You'll Do

Provide strategic direction, leadership, and coaching to a team of advisors and frontline staff.
Provide senior professional leadership in the design, implementation, delivery, and evaluation of the Developmental Advising model and programming.
Lead the development and sustainment of frontline transactional advising activities, including in-person and digitally-mediated operations.
Oversee a broad framework of student engagement programs that support strong student communities through orientation and transition experiences.
Play a key role in developing, implementing, and evaluating the unit's strategic priorities and organizational culture.
Lead strategic oversight for the development of transactional advising services and manage the development, evaluation, and implementation of initiatives.
Apply expertise and model exceptional professional practice in areas including holistic academic degree planning and complex student cases.
Build, motivate, manage, and evaluate an effective team of Academic Advising and Student Engagement staff.
Proactively seek and develop opportunities to connect and foster collaborative partnerships with UBC student, faculty, and campus professionals.
Perform any other duties as required.

What We're Looking For

Undergraduate degree in a relevant discipline.
Minimum of seven to eight years of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice to Have

Graduate degree in Higher Education or an equivalent in education and experience.
Experience in university student administrative services, preferably including student development, academic advising, admissions, retention and counselling work.
Demonstrated experience developing mass communications and interaction using digital platforms and web technologies to engage students.
Experience with project planning and management.
Proven experience with analyzing and redesigning work flow/business processes to enhance efficiencies and align with organizational goals.
Experience in managing policy development and implementation.

Team & Environment

You will be responsible for leading a team of approximately 8 - 10 staff. You will be a member of the Associate Dean, Students’ leadership team and work collaboratively with other Associate Directors, Assistant Deans, Associate Deans and other senior members of the Dean’s Office. This position reports directly to the Assistant Dean, Student Academic Services, Faculty of Science.

Benefits & Compensation

Compensation: $9,859.25 - $15,380.75 CAD monthly.

Work Mode

This role requires onsite work.

UBC believes that attracting and sustaining a diverse workforce is key to excellence. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to our workplace, and creates the necessary conditions for a rewarding career.