Responsibilities
- Define and design multi channel digital solutions with different disciplines in a highly collaborative environment
- Partner closely with clients, serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design.
- Lead multidisciplinary teams through complex projects
- Plan, conduct, and interpret primary and secondary research to inform the user interaction and visual direction of a product or service. Research methods include user and business stakeholder interviews, generative customer research, usability evaluations, concept validation, and user testing
- Collaborate on and influence the different stages of a digital product—this includes shaping project scope, driving internal and external strategy, and conducting research
- Plan and host collaborative workshops and work sessions with internal and external teams
- Lead teams in the creation of experience or product design artifacts including archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, design directions, design systems and detailed design documentation.
- Mentor and/or manage others in the experience design discipline
- Impact Method through common missions that create a diverse organization, further the quality of our work and support the growth and success of our business
- Practice responsible design (accessible and inclusive)
- Foster a culture of curiosity across design, product and technology that manifests in how projects are framed and executed.
Requirements
- Demonstrated success in defining, creating, and launching digital products and services
- 7+ years experience in design research, digital strategy, digital product design and/or service design. Your story/portfolio reflects a solid foundation in understanding the complexity and intricacies of business problems. Your work to solve these is an appropriate mix of pioneering and pragmatic.
- 1+ year team management experience either in HR capacity or project team leadership
- Functionally bilingual in business Japanese (e.g. N2) and English (e.g. ~TOEPIC 750)
- Undergraduate and/or Masters Degree in Design[product, visual/interaction, architecture, industrial], Human Factors, Engineering [mechanical] or equivalent professional experience
- Effective time management skills to balance project schedule with fast-paced deadlines
- Excellent verbal/written communication and presentation skills, with the ability to successfully articulate design concepts and intent to your team and your client
- Ability to collaborate with Technologists as it pertains to developing digital products
Benefits
- Continuing education opportunities
- Flexible work from home policies
- Commuting allowance
- Housing allowance
- Family allowance
- Wellness allowance
- Additional benefits include support for life events, natural disasters, and annual health check-ups.
Work Arrangement
Hybrid
Team
Structure: multidisciplinary teams
Additional Information
- International travel for team and client meetings is required, typically up to 15%.
