Lonza Biologics Inc. is hiring an Associate Director, Account Management

Lonza Biologics Inc. is hiring an Associate Director, Account Management to proactively manage existing customer accounts and relationships, ensuring the successful execution of ongoing projects and expanding partnerships to meet business goals. You will coordinate service sales and leverage technical offerings across chemical synthesis, bioconjugation, and specialized modalities.

What You'll Do

• Proactively manage existing customer accounts and relationships to ensure successful project execution and relationship expansion.
• Include technical service offerings in areas like chemical synthesis of API, Bioconjugation, Inhalation, and Bioavailability Enhancement.
• Coordinate service sales from Integrated Biologics and Specialized Modalities by interacting successfully with other responsible divisions.
• Plan and perform the selling, proposal, and contract negotiation processes, deploying robust value propositions to close deals effectively.
• Develop, implement, and follow up on robust account plans based on market trends and an understanding of the account pipeline.
• Keep up to date on all relevant customer information within Lonza systems and account plans.
• Manage ongoing account business and contractual obligations.
• Organize and host Joint Steering Committees and Executive Steering Committees, ensuring a sound governance structure.
• Manage and lead direct customer communications related to commercial matters.
• Act as the customer advocate and leverage internal team expertise to resolve problems and follow through on commitments.
• Demonstrate effectiveness in closing complex customer deals with multiple projects across all available Lonza technologies.

What We're Looking For

• Bachelor’s degree in a science-related field or equivalent experience.
• Commercial, project management, or supply chain experience in the Pharmaceutical, Biotech, or CDMO space.
• Good understanding of the drug development and commercialization processes.
• A well-connected industry networker.
• Highly persuasive and proven influencer.
• A standout colleague.
• Experience working in a highly complex matrix environment.
• Ability to build enduring customer relationships and trust.
• An entrepreneurial self-starter with a proactive attitude.
• Highly committed to patient and Lonza values.
• Ability to travel up to 50% to visit customers and Lonza sites.

Team & Environment

You will be part of the Account Management group at Lonza.

Benefits & Compensation

• Compensation range: $160,000 – $190,000
• An agile career and dynamic working culture
• An inclusive and ethical workplace
• Compensation programs that recognize high performance
• Medical, dental, and vision insurance
• 401(k) match
• Performance-related bonus
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• Paid time off (PTO)

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.