Deel is hiring an Associate Customer Success Manager | EMEA

Deel is looking for an Associate Customer Success Manager to be the face and voice of our platform for clients across EMEA. In this dynamic role, you’ll build genuine and durable customer relationships, serving as a trusted advisor to provide strategic guidance on operational and product-related issues while converting those relationships into opportunities for long-term revenue growth.

What You'll Do

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
• Build deep relationships and strategically navigate clients through their experience journey
• Train clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
• Lead client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
• Strengthen relationships with accounts, solving their challenges and helping to eliminate and uncover churn
• Become a trusted partner to accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

What We're Looking For

• 1-3+ years of experience, can be in any customer facing role, support, operations, customer success
• Ability to manage and prioritize high volumes of customer requests
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Nice to Have

• Previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity

Team & Environment

You will collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers. You will thrive in a highly collaborative, high-performance team at the forefront of the global work revolution.

Benefits & Compensation

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Work Mode

This is a remote position open to candidates located within the EMEA region.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.