PetScreening is looking for a detail-oriented Assistance Animal Verifier to join our Assistance Animal team. In this full-time role, you will analyze ESA letters against requestor profiles, verify authenticity by contacting provider offices, and process documentation in a fast-moving, team-oriented environment.

What You'll Do

Analyze ESA (Emotional Support Animal) letters against matching requestor profiles and team spreadsheets.
Contact provider offices via phone, fax, or email to verify the authenticity of ESA requests.
Research providers, their locations, and contact information.
Return profiles for issues like patient identifiers, outdated letters, or other documentation problems.
Process fraudulent letters for written statements once confirmed and forward them to management and the legal department.
Work in tandem with the AA Review team and other Verifiers to achieve team performance targets.

What We're Looking For

Excellent proofreading, research, and customer support skills.
Pleasant phone demeanor and a good customer service attitude.
Effective time-management and the ability to work independently and stay focused.
Basic to intermediate tech and database entry skills.
Computer abilities including web, spreadsheets, Google Drive, and other programs.
Ability to develop and maintain momentum through workflow.
Ability to work independently as well as within a team environment.
Proficient computer skills with the ability to learn new software.
Meet individual and team performance targets by achieving key productivity and quality KPIs.
Contribute to a collaborative team by sharing ideas and process improvements.
Regular attendance at in-office team meetings and training sessions.

Nice to Have

Loves pets (but having a pet is not a requirement).
Self-confidence while willing to ask questions in times of uncertainty.
Willingness to take ownership of tasks and self-identified initiatives.
Likes to challenge oneself.
Creative-thinking with organized day-to-day work habits.
Detail-oriented.

Team & Environment

You will be part of the Assistance Animal Team, working closely with a team of other Verifiers and the AA Review team. This role reports to the AA Verifier Team Manager. Our culture is team-oriented, detail-oriented, and focused on stable, fair, and collaborative processes.