Accenture is looking for an Application Tech Support Practitioner to operate and manage our hybrid network infrastructure. In this specialized role, you will be responsible for maintaining core routing and switching, cloud networking, SDLAN/Wireless, SDA, and NAC platforms to ensure optimal performance and security.
What You'll Do
- Operate, monitor, and maintain core routing and switching network infrastructure from vendors like Cisco, Juniper, or Aruba.
- Manage and support SDLAN/Wireless solutions, ensuring optimal performance and reliability.
- Administer SDA solutions using Cisco Catalyst Center to support network segmentation and policy enforcement.
- Operate and manage NAC platforms such as Cisco ISE and/or Aruba ClearPass to ensure secure network access.
- Oversee cloud networking environments in Azure, AWS, and GCP, including cloud-native network controls.
- Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools.
- Automate network operations and routine tasks using Python, Ansible, or similar scripting and orchestration platforms.
- Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities.
- Ensure compliance with networking best practices and organizational policies.
- Evaluate and implement new networking technologies and tools to improve operational efficiency.
- Provide technical support and guidance to team members, clients, and stakeholders.
What We're Looking For
- Experience with SD Access Implementation.
- Minimum of 3 years of relevant professional experience.
- 15 years of full-time education.
- Strong proficiency in core routing and switching (Cisco, Juniper, Aruba, or similar).
- Hands-on experience with SDLAN/Wireless platforms (Cisco, Juniper, Aruba, or similar).
- Experience with SDA platforms (Cisco Catalyst Center).
- Experience with NAC platforms (Cisco ISE, Aruba ClearPass).
- Experience in cloud networking (Azure, AWS, GCP).
- Experience in automation and scripting (Python, Ansible, or similar).
- Experience with AI-aided network observability and management tools.
- Understanding of Agentic AI frameworks for network operations.
- Ability to troubleshoot complex network incidents and infrastructure issues.
- Excellent communication and collaboration skills.
Technical Stack
- Cisco, Juniper, Aruba
- Cisco Catalyst Center, Cisco ISE, Aruba ClearPass
- Azure, AWS, GCP
- Python, Ansible
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
