Daikin Applied is hiring an Application Support Specialist to provide technical and operational support for a SaaS platform serving global enterprise customers. In this role, you will act as a customer advocate, troubleshoot complex issues, and collaborate with internal teams to resolve service problems.

What You'll Do

Provide technical support and troubleshooting for the platform.
Perform operational support tasks using Microsoft Cloud technologies.
Scope customer issues by collecting facts and investigating problems through research and involving other teams.
Consult and collaborate with peers, colleagues, management, and engineering globally to resolve service issues.
Act internally as a customer/reseller advocate.
Empower customers/resellers to find information and self-solve.
Advise customers on how to gain additional value from their Microsoft products.
Document technical work and research to help colleagues improve the product and support experience.
Maintain a proactive approach to customer happiness and manage customer expectations.
Take ownership of tasks, proactively follow up, and ensure fast resolution.

What We're Looking For

Previous Support experience in IT.
Certified within Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).
Strong SQL skills: ability to connect to databases, execute and create SQL queries.
Hands-on experience working with APIs.
Fluent English (verbal and written).
Experience with Microsoft Cloud technologies (Azure).
Ability to identify, update and create Help Center articles.
Ability to work as part of a team.
Ability to make quick decisions, align priorities and execute tasks.
Be able to stay calm under pressure.
Ability to communicate well and precisely.

Nice to Have

Proficiency with Google Cloud and Google Workspace licensing models.
Experience with troubleshooting SaaS applications.
Experience with licensing and invoices.
Experience with MS partner center or similar administrator portals.

Technical Stack

Microsoft Cloud technologies (Azure)
SQL
APIs
SaaS applications

Team & Environment

You will be part of the Application Support team, working in a collaborative, multicultural environment that values technical excellence and clear communication.

Benefits & Compensation

Remote-First Flexibility: fully remote role or work from Latvia office.
Professional Development: access to Microsoft certifications and continuous learning opportunities.
Four weeks of paid vacation per year plus paid public holidays.
Referral Rewards program.